FAQ

Does the child sit on the cooler?
  • No, the cooler is removed before the child is placed in the car seat

How does the cooler stay cold?

  • You freeze the cooler overnight

What is the return policy?

  • We accept returns within 30 days of receipt. Once we receive your cooler back, it will be 5-10 business days for refund processing. We do not pay or refund for return shipping. If you are within the return time window and would like to return your cooler, please email info@coolcarats.com to get return authorization code. 

Do you offer Free shipping?

  • We offer free shipping on orders placed within the USA. We also have other shipping options for international shipments.

Is your product safe and tested by a 3rd party group?

  • Yes, the cooler has been tested by Bureau Veritas. 

Does your cooler work on all types of car seats?

  • Yes, our universal design makes the cooler work for all car seats, from infant, convertible and booster seats!